Billing policy
How billing works for AiVis subscriptions. Current provider: Paddle.
Subscription terms
AiVis offers monthly subscriptions through Paddle. Your subscription begins on the day you complete checkout and renews automatically each month until cancelled. You may cancel at any time from your account billing page or through the Paddle customer portal. Cancellation takes effect at the end of the current billing period — you retain access until that date.
Payment processing
All payments are processed securely by Paddle, our merchant of record. Paddle handles tax calculation (VAT, GST, and sales tax where applicable), payment method storage, invoicing, and compliance. AiVis does not store or process your payment card details directly.
Refunds
Refund requests are evaluated on a case-by-case basis. If you experience a billing issue or believe you were charged in error, contact support@aivis.meraki.xin within 14 days of the charge. Include the email associated with your AiVis account and the date of the charge.
Plan changes
You can upgrade or downgrade your plan at any time from your account billing page. Upgrades take effect immediately with a prorated charge for the remainder of the billing period. Downgrades take effect at the end of the current billing period.
Contact
For billing questions: support@aivis.meraki.xin